School Minibus Company

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Feedback Reports

Total recommendations:
117 reports, average score 9.7
Last six months: 16
  1. 5 YEAR LEASE ON NEW LITE MINIBUS

    We have just taken delivery of the minibus and are really delighted with it, and with the service received. Lorraine was very informative and responsive, but thankfully didn't hound us for a decision whilst we were making the decision whether or not to go ahead.
    Client in Devizes, 13 October 2017
    @ Verified By Email
    Overall Score 10
  2. 3 minibus contracts

    We have used the School Minibus Company for a number of years. This transaction, as with others was efficient and without problem.
    Client in Tunbridge Wells, 22 September 2017
    @ Verified By Email
    Overall Score 9.2
  3. Providing us with a new school minibus

    This is our 3rd minibus with The School Minibus Company. They have provided us with an extremely professional end to end service which was smooth and without any problems. From obtaining quotes and information to taking delivery and returning the previous bus, I cannot fault the service and will continue to highly recommend them to anyone I know.
    Client in Worthing, 8 September 2017
    @ Verified By Email
    Overall Score 10
  4. Supplied 17 seat minibus

    The minibus is great however the third key wasn't supplied and one of the livery logos was also not attached.
    Client in Haywards Heath, 24 August 2017
    Response from School Minibus Company:
    Apologies that there was an oversight by the Ford dealership with regards to the 3rd key, although I understand that SMC made you aware of this as soon as we were informed. Please accept our apologies that the sign writer omitted one of the livery logos which I understand is in hand.
    @ Verified By Email
    Overall Score 9.4
  5. New 9 seater minibus

    Very professional and seamless delivery
    Client in Caterham, 11 July 2017
    @ Verified By Email
    Overall Score 10
  6. Sale of mini bus

    Everything was great with regular updates
    Client in Northwich, 29 June 2017
    @ Verified By Email
    Overall Score 10
  7. Sliding near side door would not stay open.

    Mini bus was collected and taken away for warranty repair work and delivered back all repaired the same day
    Client in Chelmsford, 29 May 2017
    @ Verified By Email
    Overall Score 10
  8. Provision of replacement bus

    We have used School Minibus Company for many years and this provision of a new minibus for the College has gone as smoothly as the rest
    Client in Worthing, 24 May 2017
    @ Verified By Email
    Overall Score 10
  9. Supply of leased Minibus

    Brilliant service and cost... delivered when promised.
    Client in Hebden Bridge, 19 May 2017
    @ Verified By Email
    Overall Score 10
  10. 3 new minibus leases

    Straightforward transaction. Helpful advice made process easy.
    Client in Tunbridge Wells, 17 May 2017
    @ Verified By Email
    Overall Score 9.2
  11. Delivery of 2 new minibuses

    We were working to a tight time-line and everything proceeded as it needed to. In particular communications were quickly responded to which is very important to a busy school transport office.
    Client in Leatherhead, 16 May 2017
    @ Verified By Email
    Overall Score 10
  12. New lease

    All very customer facing
    Client in Ascot, 12 May 2017
    @ Verified By Email
    Overall Score 9.2
  13. Two new minibuses with livery

    After a problem with livery, all now seems in hand.
    Client in Shrewsbury, 9 May 2017
    Response from School Minibus Company:
    Thank you for your feedback, which we really appreciate. We were disappointed that the livery had started to peel off the vehicle but on investigation we discovered this was due to the delivery driver jetwashing the vehicle. This has now been resolved at no cost to the customer.
    @ Verified By Email
    Overall Score 8.4
  14. Provided 2 lease minibuses at very short notice

    Both Lorraine and Mel worked very hard on our behalf to provide the minibuses in time for our trip to France. They also ensured all the paperwork for the trip were forwarded to us on time. Any questions or queries were met very promptly and comprehensively. Altogether a slick service from my point of view.
    Client in South Croydon, 9 May 2017
    @ Verified By Email
    Overall Score 10
  15. Procured two Ford Transit Minibuses

    Very Good
    Client in Bo'Ness, 5 May 2017
    @ Verified By Email
    Overall Score 10
  16. Procured two Ford Transit Minibuses

    Generally pleased with the professional approach of all the staff we deal with a bit disappointed that deposit doubled because of our trading record.
    Client in Bo'Ness, 5 May 2017
    @ Verified By Email
    Overall Score 9.4
  17. Contract hire of a minibus

    Great service
    Client in Northampton, 18 April 2017
    @ Verified By Email
    Overall Score 10
  18. New school minibus

    From initial enquiry to delivery, everything was dealt with promptly and efficiently. In Mel's absence Kelly Johnson was able to help with any queries and arrangements. Advice about the most appropriate size minibus was welcome. Sign writing was organised for us and seat covers were provided without question when queried. The whole process was painless and it's a pleasure to deal with this company. A professional service.
    Client in Hassocks, 21 March 2017
    @ Verified By Email
    Overall Score 10
  19. Minibus supplied

    No issues and hoping this will be a long relationship with The School Minibus Company.
    Client in , 20 February 2017
    Overall Score 8
  20. Minibus supplied

    I would recommend this company.
    Client in , 13 January 2017
    Overall Score 7
  21. Minibus supplied

    They were the first point of contact, very knowledgeable and gave us the confidence to go ahead. I would recommend this company.
    Client in , 3 January 2017
    Overall Score 9.4
  22. New Ford Transit Minibus

    Very good service. If we had any queries they were very helpful.
    Client in St. Austell, 28 November 2016
    Overall Score 10
  23. New Ford Transit Minibus

    I am not sure I would recommend the School Minibus Company as I was expecting the minibus to be delivered to me in September and I eventually got the minibus in November. I understand I was partially to blame for some of the delay due to missed emails but overall I feel I was not kept in the loop about the delay and had to keep chasing.
    Client in Eastbourne, 28 November 2016
    Response from School Minibus Company:
    ‘We are disappointed to have received a low score on this occasion and having spoken to the client, it was more about the delay in the minibus delivery as opposed to our service levels. Whilst we endeavour to meet our customers’ delivery timescales, we are at the mercy of our partners and on this occasion, there were inevitable delays. These delays were due to a combination of the client not responding to emails on time and delays with the vehicle assessments prior to delivery’
    Overall Score 7.2
  24. Minibus and Fleet Services

    I have been using them for around 10 years and they provide sound advice on legal issues concerning the minibuses. I would recommend this company.
    Client in Bath, 21 September 2016
    @ Verified By Email
    Overall Score 9
  25. Delivery of 2 vehicles

    I would recommend this company.
    Client in Eastleigh, 20 September 2016
    Overall Score 8.4
  26. Minibus

    I would recommend them. They are excellent and the people who delivered the vehicles were professional and friendly. We looked into 5 other companies to supply us with the minibus and The School Minibus Company were the most suitable and most competitively priced.
    Client in Bradford, 14 September 2016
    Overall Score 10
  27. Procurement of minibus

    Great service
    Client in Barton-upon-Humber, 11 September 2016
    @ Verified By Email
    Overall Score 10
  28. 2 x Minibuses

    There were a couple of issues with the minibuses but this was down to the suppliers. The school minibus company went out of their way to correct the issues. I would be happy to recommend them.
    Client in Batley, 5 September 2016
    @ Verified By Email
    Overall Score 10
  29. Minibus

    They are very helpful, I would be happy to recommend them. We have dealt with another Minibus company in the past and The School Minibus Company is far better.
    Client in Seaham, 1 September 2016
    Overall Score 9.8
  30. 2 Minibuses

    I would recommend this company, They are very professional and very helpful and quite flexible in the requirements. They guide people the right way and highlight any potential issues so that the customers get exactly what they need.
    Client in Lancing, 1 September 2016
    Overall Score 9.4
  31. A minibus supplied

    The company were helpful, informative, well organised and the process was very smooth. I would recommend this company.
    Client in Great Yarmouth, 24 August 2016
    Verified by Phone
    Overall Score 9
  32. Organised and supplied 2 vehicles

    Superb, beautiful buses and good service. I would recommend this company.
    Client in Penryn, 22 August 2016
    Verified by Phone
    Overall Score 10
  33. 1 vehicle delivered

    I would recommend this company.
    Client in Mansfield, 19 August 2016
    Overall Score 9.2
  34. Supply of a new school minibus on lease

    From start to finish, the whole process has been clear and trouble free. Every question I had was answered instantly.
    Client in Nottingham, 28 July 2016
    Verified by Phone
    Overall Score 10
  35. Excellent service regarding vehicle leasing.

    Professional and courteous. Nothing is too much trouble.
    Client in Winchester, 5 May 2016
    @ Verified By Email
    Overall Score 10
  36. Leasing 2 school minibuses

    We are very happy with the service and support we have received so far. We had a short timescale for finding new minibuses and Lorraine was very helpful and proactive in suggesting a solution for us which meant that we took delivery of them in time. We have also dealt with Kelly, who again has been very helpful.
    Client in Winchester, 5 May 2016
    @ Verified By Email
    Overall Score 9.6
  37. Raise the rear suspension by 70mm

    When the contractor was on site the work was carried out quickly. I will always remember the help Mel and Lorraine gave me when choosing the best mini buses for our needs. I always recommend your company, for your knowledge and the professional manner your team provides.
    Client in Harrow, 28 April 2016
    @ Verified By Email
    Overall Score 10
  38. Selling a minibus and finance to a school

    Superb relationship with us as a client. I felt that I was the only client they had, nothing was too much for them even when I asked for the same things repeatedly because I had misplaced information etc.
    Client in Oldbury, 11 March 2016
    @ Verified By Email
    Overall Score 10
  39. Purchase of first school minibus

    We have dealt with Lorraine, Kelly and Mel throughout the process. Informative and friendly - nothing has been too much trouble. Our minibus arrived on Thursday and we are highly delighted. Will hopefully receive the same excellent service now for our after sales issues.
    Client in Huddersfield, 11 February 2016
    @ Verified By Email
    Overall Score 9.6
  40. Ordered minibuses

    Great service as always - thank you
    Client in Bromley, 4 February 2016
    @ Verified By Email
    Overall Score 10
  41. On going problems with a new minibus

    N/a
    Client in Chichester, 16 January 2016
    @ Verified By Email
    Overall Score 9.8
  42. Leasing a school minibus

    The company were very helpful with advice and achieving a leasing agreement that was suitable for the school's needs. There was a delay to the delivery of the minibus (due to Ford rather than the School Minibus Company) and a little more proactive communication from SMC would have been beneficial. However, in the overall scheme of things, the service provided and particularly the pricing were excellent.
    Client in Horley, 8 December 2015
    @ Verified By Email
    Overall Score 9.8
  43. Mini bus acquired

    Excellent communication, updates provided and additional info offered to help with the delivery and our next steps.
    Client in Liverpool, 4 December 2015
    @ Verified By Email
    Overall Score 10
  44. Seat covers ordered for 2 new minibuses

    Forms were sent and acknowledged very quickly. Order placed promptly. Couldn't ask for more!
    Client in Chichester, 26 November 2015
    @ Verified By Email
    Overall Score 9
  45. Our first hire of a minibus

    Professional and efficient service and advice.
    Client in Stoke-on-Trent, 13 November 2015
    @ Verified By Email
    Overall Score 9.2
  46. Supply of new minibus

    Very good services at all times
    Client in Arundel, 5 November 2015
    @ Verified By Email
    Overall Score 8.8
  47. Provision of 2 minibuses

    Overall very happy with the service provided - there is always someone on hand to help and when staff don't know the answer they have always gone away and come back to us with one.
    Client in Leeds, 3 November 2015
    @ Verified By Email
    Overall Score 8.6
  48. Source and supply contract hire minibuses

    Very efficient and professional
    Client in Lancing, 2 November 2015
    @ Verified By Email
    Overall Score 9.6
  49. Lease of school mini bus

    A very efficient and helpful service was provided which assisted us with making our decision when leasing our school mini bus.
    Client in Nuneaton, 2 November 2015
    @ Verified By Email
    Overall Score 10
  50. Provide New Minibus for the School

    We are very happy with the service and support we have received so far.
    Client in Poole, 28 October 2015
    @ Verified By Email
    Overall Score 10
  51. Lease of a new minibus

    We have used School Minibus Company since 2012 to lease minibuses across 2 of our secondary schools within our Trust. The opportunity arose to lease a further minibus this year and found that the quality of service was outstanding.
    Client in Bilston, 22 October 2015
    @ Verified By Email
    Overall Score 10
  52. Organisation of the order and delivery of our school minibus

    I can not fault the service or the product from the minibus company. Everyone we have dealt with has been very helpful and supportive. I would and have recommended them to colleagues - thank you.
    Client in Sittingbourne, 17 October 2015
    Overall Score 10
  53. Very clear, effective communication between us and the leasing company

    Ms Fretter was very helpful in co-ordinating a clear, concise approach to our technical problem and kept me in the loop with the leasing company to achieve a satisfactory outcome. The issue was dealt with very quickly after involving the School Minibus Company.
    Client in Bishop's Stortford, 13 October 2015
    @ Verified By Email
    Overall Score 10
  54. Lease of first school minibus

    Extremely satisfied with service and cost
    Client in Sowerby Bridge, 9 October 2015
    @ Verified By Email
    Overall Score 10
  55. Agree specification and place order for 4 minibuses

    I found staff very knowledgeable and helpful and willing to assist
    Client in London, 9 August 2015
    @ Verified By Email
    Overall Score 10
  56. Minibus leasing

    Thank you
    Client in Leeds, 24 April 2015
    @ Verified By Email
    Overall Score 8.6
  57. Supply two minibuses

    Pleased with the overall service and advice
    Client in Crawley, 20 April 2015
    Overall Score 9.6
  58. Bought a new minibus

    We bought a new minibus and everything went fine
    Client in Eastbourne, 23 March 2015
    Overall Score 9.7
  59. Supplied new minibus fleet

    It has been an absolute pleasure to deal with the School Minibus Company. Nothing is too much trouble. Advice and solutions to problems was always available, not always relating to the actual vehicles but related issues. Lorraine Shaw and Kelly Johnson have been absolute stars throughout the whole process.
    Client in Derby, 5 March 2015
    @ Verified By Email
    Overall Score 10
  60. Supply of 2x school minibuses

    The service provided by The School Minibus Service was excellent. The whole service offered was smooth and communication was first class.
    Client in Birmingham, 6 February 2015
    @ Verified By Email
    Overall Score 10
  61. Purchased 2 minibuses via lease for 4 years

    Smooth process from start to finish. Minibuses are excellent and would highly recommend the company
    Client in Bradford, 8 January 2015
    @ Verified By Email
    Overall Score 10
  62. Supplied quote and then a new minibus to the school.

    The school required a new minibus and from the quote to the delivery the School Minibus Company made the whole process very easy. I can highly recommend their services.
    Client in Beckenham, 22 December 2014
    @ Verified By Email
    Overall Score 10
  63. Contract Hire Minibus

    We have now used this company for many years and due to their exceptional service, we continue to use their expertise and have also recommended their services to our family of schools.
    Client in Hove, 22 December 2014
    @ Verified By Email
    Overall Score 10
  64. Supply a new bus

    We were kept informed about the delivery and delays , we are delighted with the vehicle
    Client in Pontefract, 18 December 2014
    @ Verified By Email
    Overall Score 10
  65. Supply of two new minibuses

    Staff were knowledgeable and helpful and were very prompt in replying to our questions. Myself and my colleague have only recently taken on the role of looking after our school minibuses and were very grateful for the expertise and professionalism shown.
    Client in Bishop's Stortford, 7 July 2014
    @ Verified By Email
    Overall Score 10
  66. Supply new lease minibus for school

    Arrived on time but small issue with no sign-writing. This was satisfactorily dealt with but did cause a delay.................................................................................................................................................................... Reply: We are very sorry that the sign writing fitting was overlooked by our sign writer prior to delivery. This is the first time that this has happened and new processes have been put in place with the sign writer to ensure this situation doesn't arise again.
    Client in Penzance, 3 July 2014
    @ Verified By Email
    Overall Score 9.8
  67. Leasing a new minibus

    Mel has been particularly helpful, making it a really easy no stress process.
    Client in Benfleet, 3 July 2014
    @ Verified By Email
    Overall Score 10
  68. Leasing of minibuses for school use

    I would recommend this company.
    Client in Ilfracombe, 2 June 2014
    @ Verified By Email
    Overall Score 10
  69. Provided 2 mini buses

    All very positive, including help since,
    Client in Sowerby Bridge, 2 June 2014
    @ Verified By Email
    Overall Score 10
  70. Supplier of Minibus

    Carried out in a very professional way.
    Client in Kendal, 4 May 2014
    @ Verified By Email
    Overall Score 9.2
  71. Sourced a mini bus for our school

    From start to finish, all the people we dealt with were professional, courteous, knowledgeable and approachable. I would have no hesitation in recommending their company to other schools.
    Client in Rotherham, 29 April 2014
    @ Verified By Email
    Overall Score 10
  72. Supplied an New Minibus

    Seamless transaction and well pleased !!
    Client in Portsmouth, 22 April 2014
    @ Verified By Email
    Overall Score 10
  73. Provision Of New School Minibus

    Easy process.
    Client in Godalming, 17 April 2014
    @ Verified By Email
    Overall Score 10
  74. Supply of new school minibus

    Very helpful, easy to deal with, and gave us a good deal on our new minibus
    Client in Sunbury-on-Thames, 28 March 2014
    @ Verified By Email
    Overall Score 10
  75. Supply of school minibus

    Very professional from start to finish. No problems at all - this company are a pleasure to deal with
    Client in Leeds, 26 March 2014
    @ Verified By Email
    Overall Score 10
  76. Initial enquiry, quotations. Purchase and delivery of two minibuses.

    From the beginning the people, especially Lorraine, Kelly and Mel could not have been more helpful. I felt I was speaking to experts in their field. Everything was explained and described in fantastic detail. They were very tolerant of my impromptu phone calls when I needed an extra answer to something. The professionalism was superb and at the end we purchased two very smart minibuses.
    Client in Halstead, 26 February 2014
    @ Verified By Email
    Overall Score 10
  77. Lease arrangement for new minibus

    The ladies were courteous and really helpful at every stage of this purchase, Thanks for your support.
    Client in Harrow, 12 February 2014
    @ Verified By Email
    Overall Score 10
  78. Lease of school mini bus

    Very professional and helpful from the start and continue to be.
    Client in Dymock, 24 January 2014
    @ Verified By Email
    Overall Score 10
  79. Supply of new school minibus and leasing arrangements

    I would recommend this company.
    Client in Langport, 24 January 2014
    @ Verified By Email
    Overall Score 10
  80. Supplied new minibus on lease

    I would recommend this company.
    Client in Amersham, 23 January 2014
    @ Verified By Email
    Overall Score 10
  81. Lease of two new minibuses

    I would recommend this company.
    Client in Eastbourne, 12 January 2014
    @ Verified By Email
    Overall Score 9.6
  82. School mini bus lease hire

    The company were helpful and informative from initial enquiry to delivery of mini bus. The whole process went very smoothly.
    Client in London, 7 January 2014
    @ Verified By Email
    Overall Score 9.2
  83. Purchase of two new minibuses

    On time, very efficient. You always feel like you get personal treatment and you are not just another customer.
    Client in Bacup, 5 December 2013
    @ Verified By Email
    Overall Score 10
  84. Supplied 17 Seat Minibus

    Deliver as per contact
    Client in Lancing, 20 November 2013
    @ Verified By Email
    Overall Score 9.4
  85. Secured leasing of 3 minibuses for our school

    I have found the SMC team helpful, well informed, efficient and friendly throughout our dealings with them.
    Client in Forest Row, 25 October 2013
    @ Verified By Email
    Overall Score 10
  86. New minibuses

    Client in Beckenham, 24 October 2013
    @ Verified By Email
    Overall Score 10
  87. Supplied new minibus on a lease agreement.

    Good communications, good product knowledge and advice. Competitive pricing.
    Client in Stockport, 23 October 2013
    @ Verified By Email
    Overall Score 8
  88. Provision of two new school mini busses

    The two new units provided have been very well received in the school community.
    Client in Bradford, 16 October 2013
    @ Verified By Email
    Overall Score 10
  89. Quotations for 3 new minibuses plus a people carrier

    We have enjoyed an excellent working relationship with the School Minibus Company from the first phone call of enquiry to the delivery of the vehicles. Nothing has been too much trouble and the lines of communication were always open.
    Client in Alton, 20 September 2013
    @ Verified By Email
    Overall Score 10
  90. Supply of 2 school minibuses

    We were supplied with two new school minibuses. The staff were extremely helpful, knowledgeable and friendly. We were very pleased with the company who kept us informed at all times and delivered the vehicles on time despite several factors conspiring to make this very difficult. We will be using The School Minibus Company in future to supply further vehicles and would recommend them to anyone wishing to purchase a vehicle.
    Client in Manchester, 10 September 2013
    @ Verified By Email
    Overall Score 10
  91. Provision of 2 new minibuses

    Sourcing best price and leasing agreement for 2 new minibuses. I would recommend this company.
    Client in Haywards Heath, 2 September 2013
    @ Verified By Email
    Overall Score 10
  92. Three New Leased Minibuses

    Excellent service as always.
    Client in Chichester, 21 August 2013
    @ Verified By Email
    Overall Score 10
  93. Delivery of 2 new mini buses

    I would recommend this company.
    Client in Bacup, 19 August 2013
    Overall Score 9.2
  94. Supply of Minibus Under Finance

    Excellent. Answered questions promptly and followed through efficiently.
    Client in Wigston, 1 August 2013
    @ Verified By Email
    Overall Score 10
  95. Minibus to Hire or Outright purchase

    Excellent friendly professional and prompt service from Lorraine Shaw. Wish everyone was the same to deal with. Thank you
    Client in Tewkesbury, 1 July 2013
    @ Verified By Email
    Overall Score 10
  96. Minibus Contract Hire

    Extremely helpful, secured the best price possible, after sales good, offered good advice throughout complex dealings.
    Client in Guildford, 3 June 2013
    Overall Score 10
  97. 5 x new buses

    I would recommend this company.
    Client in Windermere, 29 May 2013
    @ Verified By Email
    Overall Score 9
  98. Provision of New School Minibus

    Professional, prompt, efficient and courteous service.
    Client in Hassocks, 20 May 2013
    Overall Score 10
  99. Arranged a lease hire minibus

    Very helpful from outset, no pressure sales. Quality product at excellent price.
    Client in Poulton-le-Fylde, 6 May 2013
    Overall Score 10
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Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkaprofessional cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that clients ask to see relevant qualifications and documentation from the professionals before accepting their service.
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