Aranea Creations Ltd

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Feedback Reports

Total recommendations:
351 reports, average score 10
Last six months: 18
  1. My PC stopped working after a Windows 10 update

    Andy is the best IT doctor I have had hence I am a loyal customer for many years now. He is reliable, conscientious, friendly and professional .. he knows his stuff.  Andy kindly fitted me into a busy schedule and unravelled the problem leaving me with a working PC. My Dell is over 15years old ...In addition he also networked my lap top so in the event of another PC crash I could still use my printer and "see" my PC documents.  Brilliant service, highly recommend with many thanks!
    Client in Hove, 17 November 2017
    @ Verified By Email
    Overall Score 10
  2. Installing a new DYMO address printer

    Andy arrived on time and explained to me what he was doing and I was kept informed regarding how to use my new printer. I would recommend Andy to my friends
    Client in Worthing, 17 November 2017
    @ Verified By Email
    Overall Score 9.4
  3. Dealing with PC and iPad queries

    I have used Andy's services for some years now and have found him to be consistently helpful and reliable. He explains issues very clearly and deals with all computer related problems very efficiently in a friendly manner. I know that I can contact him by phone for advice if I need it, so I can often resolve minor queries immediately. I trust what he tells me and have recommended him to my friends.
    Client in Brighton, 16 November 2017
    @ Verified By Email
    Overall Score 10
  4. Help with use of new printer,particularly printing from ipad.

    Very happy with the explanations given. (This customer is an 88 year old!
    Client in Worthing, 17 October 2017
    @ Verified By Email
    Overall Score 10
  5. An annual check up and update of the anti virus facility

    Andy has looked after our computer for many years now and he always gives friendly and efficient service. We always learn something new on each visit too.
    Client in Worthing, 12 October 2017
    @ Verified By Email
    Overall Score 10
  6. Run test and recover computer following major system crash. Replacement of HDD and reinstall of operating system.

    Work carried out quickly, efficiently and to the usual high standard.
    Client in Littlehampton, 11 October 2017
    @ Verified By Email
    Overall Score 10
  7. Complete 'crash' of computer during an update

    Our computer was in a 'very bad place' and we were unable to access any programme. We had 'used' Andy before and if anybody can troubleshoot it's him. We had the utmost confidence in Andy solving the problem --- and he did !!!. Don't bother going anywhere else.
    Client in Worthing, 10 October 2017
    @ Verified By Email
    Overall Score 10
  8. Restoring use of Outlook emails and some softwares

    Very professionally executed in a friendly and helpful manner. Very good to do business with. Will recommend to others and continue to use Aranea's excellent service.
    Client in Lancing, 9 October 2017
    @ Verified By Email
    Overall Score 10
  9. Andrew tidied up my pc and sorted out some problems I was having with AVG.

    Andrew was very knowledgeable about the problems I was having and explained them to me. He was very good, kind and helpful. He was also very patient about my lack of knowledge of all IT issues and understood that for older people (I am in my 70s with health problems), things to do with IT are more difficult for us to deal with.
    Client in Shoreham-by-Sea, 5 October 2017
    @ Verified By Email
    Overall Score 10
  10. Transfer of data to new laptop, printer installation, anti virus software added

    Andy always provides a service of the highest quality, and I always use him for any IT issues. In addition, he is friendly and approachable, and answers any questions I have clearly and in a way I understand. I feel that I pay a fair price for any work done. I would recommend this service very highly.
    Client in Worthing, 5 October 2017
    @ Verified By Email
    Overall Score 10
  11. Install Windows 10 etc on new laptop

    Andy was very helpful with advice before proceeding, the work was done professionally and he arrived on time.
    Client in Lancing, 30 September 2017
    @ Verified By Email
    Overall Score 10
  12. Bringing our Internet services up to date.

    Andy at Aranea Creations has so far done a fine job of starting to clean up our home internet services, the use of which my wife and I value so highly. Early days in our relationship I know, but we sense Andy is an honest businessman with a skill my wife and I so obviously lack. As senior OAP's, how comforting it is to know Aranea Creations is there in the event of a future Internet problem. Thank you Andy.
    Client in Pulborough, 29 September 2017
    @ Verified By Email
    Overall Score 10
  13. Deletion of unwanted AVG security

    I have been using the services of Aranea Creations since 2011 and have always found them quick to respond to calls for assistance. Problems are solved without delay and I can highly recommend their prompt and efficient services.
    Client in Worthing, 27 September 2017
    @ Verified By Email
    Overall Score 10
  14. Setting up new photo viewing program and editor

    I could not be more delighted with every aspect of his visit, knowledge and professionalism. Just wish had met him 20 years ago when I arrived in the area. Unfortunately had not heard of him in Littlehampton
    Client in littlehampton, 22 September 2017
    @ Verified By Email
    Overall Score 10
  15. Custom build

    Very helpful, good advice, knows a lot about computers and custom build. Was very helpful. Clear and helpful invoice. Very happy with the finished product. Would 100% recommend, really helpful, reliable and does a great job!
    Client in Sussex, 20 September 2017
    @ Verified By Email
    Overall Score 9.6
  16. Set up a new laptop after giving me advice on best available for my budget and gave me tutorial

    Andy provides an excellent all round service and I have been his customer for a number of years now so he was the first person I asked for guidance when my old dell vostro decided to stop working .He is reliable , efficient and friendly as well as being able to tackle and solve all my IT difficulties e.G the web cam on a new HP laptop not linking to Skype (!?)..  left me with a fully operational computer that I was happy to use !
    Client in Hove, 25 August 2017
    @ Verified By Email
    Overall Score 10
  17. Software issues

    Very well carried out and with everything resolved
    Client in Littlehampton, 21 August 2017
    @ Verified By Email
    Overall Score 10
  18. Computer update and email set up.

    Andrew is extremely easy to work with. Reliable, knowledgeable and helpful in upgrading our set up.Very reasonably priced and would highly recommend!
    Client in Lancing, 23 March 2017
    @ Verified By Email
    Overall Score 10
  19. Recovery of programs

    How do you feel when you contact your ISP about your sluggish internet connection and they do something and suddenly all your programs disappear! That's when Aranea come to the rescue and after a couple of very taxing hours, we're up and running, all as was and better performing than before the problem.
    Client in Worthing, 16 March 2017
    @ Verified By Email
    Overall Score 10
  20. Renewed fan, hard drive and battery

    An absolutely first class service. Andy collected the computer, sourced the required parts, kept us up-to-date at all times regarding costs and timescales. Andy fitted the parts and returned the computer to us in perfect working order. Andy is clearly very knowledgeable and his service is professional and excellent value for money.
    Client in Shoreham-by-Sea, 8 March 2017
    @ Verified By Email
    Overall Score 10
  21. I had downloaded what I thought was a virus ..pop up box asking me to ring support as a virus was taking my information Andy checked my laptop and was very reassuring and understanding

    I have a contract with Andy and would thoroughly recommend him as kind, helpful and effecient in sorting out all of my computer problems over the years
    Client in Hove, 13 February 2017
    @ Verified By Email
    Overall Score 10
  22. Security

    I am very pleased with Andrews work, explained exactly what he was doing, and some very good advice. He is an absolute treasure. I will definately be using him again.
    Client in Littlehampton, 28 January 2017
    @ Verified By Email
    Overall Score 10
  23. Problems resolved relating to transfer of email and contacts from old to new PC

    Prompt and friendly, professional support from Andy, as always. Would recommend his services unreservedly.
    Client in Littlehampton, 27 January 2017
    @ Verified By Email
    Overall Score 10
  24. Email troubleshooting

    Andy is very efficient and very reliable. He is also very friendly and keeps you updated.
    Client in Pulborough, 26 January 2017
    @ Verified By Email
    Overall Score 10
  25. To install a new hub/router and optimise wifi connectivity

    Andy's knowledge, expertise, experience, patience and humour were all brought to bear in successfully resolving a tricky problem. Not only was the system restored but also sanity.
    Client in Worthing, 26 January 2017
    @ Verified By Email
    Overall Score 10
  26. Recovery of data that had been deleted by hacker

    It was such an anxious time when it was realised that very important data had just disappeared. Andy took full control of the situation and restored the system to its former state before the hacker had caused such violation. In addition, Andy ensured that all security measures were updated and advice was given. Andy saved the day and cannot be thanked enough for his professionalism and clarity in dealing with this awful dilemma.
    Client in Worthing, 24 January 2017
    @ Verified By Email
    Overall Score 10
  27. Recovery of data that had been deleted by hacker

    It was such an anxious time when it was realised that very important data had just disappeared. Andy took full control of the situation and restored the system to its former state before the hacker had caused such violation. In addition, Andy ensured that all security measures were updated and advice was given. Andy saved the day and cannot be thanked enough for his professionalism and clarity in dealing with this awful dilemma.
    Client in Worthing, 24 January 2017
    @ Verified By Email
    Overall Score 10
  28. Analysis of problem with email programme and restoration of my email service by downloading new programme and copying across all essential information

    Andy is very knowledgeable and professional and his response times when I have a problem are very fast. As a computer amateur I value his skill and his manner which is very approachable. I recommend him very highly.
    Client in Worthing, 13 January 2017
    @ Verified By Email
    Overall Score 10
  29. Installed SSD and Windows10

    My PC was in a totally unusable state. Andy sorted it out at a very reasonable price. I can't speak highly enough of his computer expertise. Really excellent service.
    Client in Shoreham-by-Sea, 13 January 2017
    @ Verified By Email
    Overall Score 10
  30. Set up new laptop. Install software. Transfer data.

    Andy had to overcome various problems with my system, including the fact that I'd forgotten passwords; but he managed, without making me feel too stupid. Explained everything as he went, checked that everything was in good order, and gave me instruction on the new systems. Would certainly use this firm again.
    Client in Worthing, 3 January 2017
    @ Verified By Email
    Overall Score 10
  31. Inspection of laptop which was giving us log on problems

    As usual the work carried out was done in Andy's usual professional manner
    Client in Worthing, 6 December 2016
    @ Verified By Email
    Overall Score 10
  32. Re boot/repair the computer to get it back running properly for my business.

    I have used Andy before and he knows exactly what needs to done without going round the houses to find an answer. Good work!
    Client in rustington, 20 July 2016
    @ Verified By Email
    Overall Score 9.6
  33. Upgraded to Windows10

    Very professional and arrived on time. Explained what he was doing and gave me some tuition on his own laptop whilst my pc was downloading all the updates. After the windows 10 loaded checked my printer, Skype and other programmes were working as before. Andy has helped me with all my IT problems for a few years now and I would wholeheartedly recommend him. He is kind and knowledgeable without making me feel a complete IT dunce! A very satisfied customer in Hove.
    Client in Hove, 14 July 2016
    @ Verified By Email
    Overall Score 10
  34. Correction of software faults in connection of printer to i-mac.

    Andy fixed this problem in a short time and left the equipment fully working and responding quickly to printer commands. I can fully recommend him.
    Client in Worthing, 11 July 2016
    Overall Score 10
  35. Advice and training

    Having used Andy to set up a new computer for us, we have found him to be a gem with his advice and knowledge. He has been so helpful to us as we are somewhat lacking in computer skills! He is brilliant at explaining things.
    Client in Worthing, 13 June 2016
    @ Verified By Email
    Overall Score 10
  36. Laptop not charging

    Having received the laptop, Andy quickly determined the problem to be a defective transformer and proceeded to organise a replacement which arrived in two days. In the previous case, an earlier laptop had been infected with a virus which Andy 'cleaned' and saved and re-installed all data to the laptop. I have no hesitation in recommending Andy for solving any computer problems.
    Client in Worthing, 9 June 2016
    @ Verified By Email
    Overall Score 10
  37. Broken laptop

    Having used Andy several times before he was the first port of call when our laptop suddenly developed a serious fault. After investigation Andy quickly established that it was a problem with the hard drive and gave us several options for repairing or replacing the laptop. Andy was also able to retrieve all of our precious data and photos. An excellent service as always!
    Client in Worthing, 25 May 2016
    @ Verified By Email
    Overall Score 10
  38. Complete factory reset of old computer and reload data

    Andy listened to what we said about our 4 year old computer running very slow. He took it away and backed up our data then completely emptied it, got rid of unnecessary stuff and transferred our personal data back on. It is now so fast I can't believe it is the same machine - wonderful. I can highly recommend this Company.
    Client in Horsham, 11 April 2016
    @ Verified By Email
    Overall Score 10
  39. Build and install a custom built desktop PC system.

    Andy very quickly understood our requirements to update our old PC system. He gave good advice on our best options and built a superb PC to our exact specification. This was installed and the contents of the old hard-drive transferred very efficiently. He gave us sufficient help that we were able to start using Windows 10 immediately, much to our surprise. Andy is a professional, but also patient, helpful and very approachable. I would thoroughly recommend this company.
    Client in Brighton, 13 November 2015
    @ Verified By Email
    Overall Score 10
  40. Setting up new printer on a network

    A real pleasure to have someone so positive and cheerful help us out with a job which would have caused any one of us to throw the equipment out of the window! Thanks Andy, and we positively look forward to having something go wrong so we can call you back!
    Client in Worthing, 29 October 2015
    @ Verified By Email
    Overall Score 10
  41. Sorted out email problem, set up new computer and gave tuition of Windows 10

    Andy carried out the above tasks in an efficient and professional manner.
    Client in Shoreham-by-Sea, 23 October 2015
    @ Verified By Email
    Overall Score 10
  42. 2 laptops upgraded to windows 10, purchase and installation of a PC

    As per usual Andy met and exceeded all expectations and I am so in love with Windows 10, even more so after Andy gave me some free training on it. 100% recommend Andy and wouldn't go anywhere else.
    Client in Worthing, 23 September 2015
    @ Verified By Email
    Overall Score 10
  43. SET UP NEW LAPTOP

    We have used Andy several times now and if I could give a score higher than 10, then I would. He is always very friendly and explains in plain English what he is doing. He completed the work, setting up my new laptop and transferring details from my old one very efficiently. I would certainly recommend Andy.
    Client in Shoreham-by-Sea, 11 September 2015
    @ Verified By Email
    Overall Score 10
  44. Repaired slow running laptop and setup printer

    Andy gave a set fee for the work. We discussed what I needed from the laptop and he sorted out all the problems I had with it. He also connected the printer. Once the work was done, Andy showed me what he had done and explained everything clearly. My old laptop is now running fast again, and with no problems. I am delighted with the work Andy carried out and will certainly use him again.
    Client in Lancing, 14 July 2015
    @ Verified By Email
    Overall Score 10
  45. Setup and installation of new computer and printer, installation of software, transfer of data from old PC.

    A fantastic and professional service which I thoroughly endorse and recommend in all aspects.
    Client in Worthing, 23 June 2015
    @ Verified By Email
    Overall Score 10
  46. Broken hinge on laptop mended

    Laptop very badly damaged at the hinge. Andy professed it not to be his area, but he knew a man who could fix it. Job done in predicted time to price quoted. Friendly, efficient service all round. Have used Aranea before and will do so again without hesitation:-)
    Client in Worthing, 5 June 2015
    @ Verified By Email
    Overall Score 10
  47. Integrate new computer/software

    Andy is truly unique in the helpful and patient way he addresses his highly skilled service. My old computer was on its last legs. Andy assisted me with suggesting suitable replacements which he then 'painlessly' integrated for me. I would not hesitate in recommending him to others
    Client in Lancing, 31 May 2015
    @ Verified By Email
    Overall Score 10
  48. Setting up of new computers

    Have used Andy a number of times now, always gives a very good service, and I will continue to use him for sorting out my families computers
    Client in Steyning, 29 May 2015
    @ Verified By Email
    Overall Score 10
  49. Lost a programme and Andy fixed it remotely, so I'm now up and running

    Andy dealt with my problem efficiently and talked me through what he was doing. He responds quickly and I have no hesitation in recommending him to sort out your computer problems.
    Client in Pulborough, 6 May 2015
    Verified by Phone
    Overall Score 10
  50. Transferring data on old computer to new one

    Andy was absolutely brilliant. He arrived when he said he would and transferred data from old computer onto new one. He also sorted out my Asus tablet at the same time. He was so professional and as I needed information about the new programmes on the new computer, he explained everything to me as he went along. I was so happy about all that he did and would highly recommend him to anyone without any hesitation.
    Client in Bognor Regis, 1 May 2015
    @ Verified By Email
    Overall Score 10
  51. Replaced hard drive and installed windows vista operating system

    Andy was and continues to be very helpful. He is extremely patient and explains things in an easy to understand way.
    Client in Pulborough, 15 April 2015
    @ Verified By Email
    Overall Score 10
  52. Repaired faulty laptop

    As usual Andy carried out work to computer efficiently and we are always pleased with his service he never fails to help in every way he can.
    Client in Littlehampton, 8 April 2015
    @ Verified By Email
    Overall Score 10
  53. A new computer raised a number of problems and the system needed to be re-started to engage the printer.

    Both visits from Aranea took place exactly as agreed and problems were tackled methodically, successfully and with easy-to-understand explanations to us. We made choices when appropriate and felt no pressure to tackle other issues. Costs were kept controlled and never exceeded what had been estimated. Andy is a delight to deal with and we shall have no hesitation keeping in touch whenever the need arises.
    Client in Brighton, 2 April 2015
    @ Verified By Email
    Overall Score 10
  54. Set up new computer and transferred all data from the old one.

    Andy transferred all the data from our worn out computer to the new one. He then explained patiently how the new computer worked and nothing was too much trouble if we did not understand at first. Would highly recommend his services.
    Client in Worthing, 1 April 2015
    @ Verified By Email
    Overall Score 10
  55. Cleaning up commuter. It was running very slow and Andy cleaned and reinstalled the operating system backing up all data. Now runs like new.

    Computer collected and returned 3 days later as stated.
    Client in Worthing, 27 February 2015
    @ Verified By Email
    Overall Score 10
  56. Downloaded data from obsolete Lap-Top and saved it onto external hard drive as requested. Set up newly purchased Lap-Top, removing unecessary programmes as reqested

    Andrew arrived on time and carried out the work very efficiently. He is excellent at explaining things clearly and patiently repeating information when necessary. I would recommend Andrew 100%. Thank you, a very satisfied customer.
    Client in Worthing, 27 February 2015
    @ Verified By Email
    Overall Score 10
  57. Laptop problems

    I highly recommend Andrew, particularly if you don't know a great deal about computers and have some basic problems that you can't solve yourself. Not only is he very knowledgeable, but he is incredibly good at explaining things in a way anyone would understand - he doesn't use "computer jargon"! He's patient, professional and helpful. I had a number of small things going wrong with my laptop and he solved every one, explained everything clearly and was friendly and polite at all times.
    Client in Worthing, 26 February 2015
    @ Verified By Email
    Overall Score 10
  58. Laptop Breakdown with broadband connection

    I've used Andy for a couple of years now what I like about him he explains the problems in terms that I understand he is very straight forward and fair aim not too good on understanding Laptops. Andy is a very professional and trustworthy person. I would recommend him to anybody his fees are very good too.
    Client in Lancing, 25 February 2015
    @ Verified By Email
    Overall Score 10
  59. Cleaned up computer and sorted my faults out again

    Andy is very very good nothing is too much trouble and me being a Silver Surfer he has to put up with a lot of my mistakes.
    Client in Worthing, 6 February 2015
    @ Verified By Email
    Overall Score 10
  60. New computer set up

    Excellent, explained everything so I could understand. Would recommend.
    Client in Worthing, 21 January 2015
    @ Verified By Email
    Overall Score 10
  61. Set up new laptop

    Andy came on time (on a very cold Saturday morning) and spent over 2 hours at my home.He explained how the new laptop worked with windows 8 as well as transferring all the stuff from the old laptop to the new one and putting an antivirus in. He also set up Skype and Remote access for my work. Andy was really patient with me as I'm not that brilliant with computers - and he asked a couple of times if there was anything else I needed explaining. All in all - a brilliant guy who really knows his stuff!! Thanks Andy
    Client in Worthing, 17 January 2015
    @ Verified By Email
    Overall Score 10
  62. Installing a new lap-top and transferring files etc. From old computer

    Excellent service! Andrew was very efficient (and from my point of view, very reassuring, particularly for a computer moron like me)
    Client in Littlehampton, 16 January 2015
    @ Verified By Email
    Overall Score 10
  63. Updating Laptop, also Desktop computer

    It is Andy's professionalism, his attitude to his work and for myself a feeling of satisfaction of work well done, all within the timescale that he envisaged..
    Client in Worthing, 12 January 2015
    @ Verified By Email
    Overall Score 10
  64. Sorted out very quickly my problem with hotmail account not loading

    Excellent service, Andy has helped me with my IT difficulties before and I would highly recommend him.
    Client in Hove, 8 January 2015
    @ Verified By Email
    Overall Score 10
  65. Advice and set-up of new business computer.

    Andy provided first rate advice and service. Good advice on upgrading my business computer and software packages and then set it all up leaving us ready to go. All was done quickly, efficiently and with zero fuss. We will definitely be using Aranea in the future and would thoroughly recommend.
    Client in Worthing, 5 January 2015
    @ Verified By Email
    Overall Score 10
  66. User service failed on my laptop

    Communicated via email and arranged to take my laptop to Mr Hicks home after explaining what the problem was. He was very friendly and re assured me that he would be able to fix the problem and would let me know the cost before proceeding which he did. He even delivered it back to my home as he was in the area. I was so impressed and I would definitely use Mr Hicks again. He was polite, efficient and extremely helpful, I would recommend him to anyone.
    Client in Shoreham-by-Sea, 28 November 2014
    @ Verified By Email
    Overall Score 10
  67. Hard drives examined and windows reinstalled

    Mr Hicks was thoroughly professional, kept us advised of ongoing timescales, and delivered the results at his originally estimated cost. I would be more than happy to recommend him.
    Client in Worthing, 14 November 2014
    @ Verified By Email
    Overall Score 10
  68. Recovered laptop from a 'terminal corruption'

    Andy 'recovered' my laptop in a most efficient manner and at a very reasonable cost. I would not hesitate in recommending him.
    Client in Worthing, 13 October 2014
    @ Verified By Email
    Overall Score 10
  69. Sort out a pop up and email issues

    Really helpful. Not only were all my problems resolved I also learned lots too. I would really recommend using Andy!
    Client in Worthing, 12 September 2014
    @ Verified By Email
    Overall Score 10
  70. Updating and overhauling computer

    I purchased a laptop recently and asked Andrew to come and see if it was worth updating my old desktop computer. We agreed that it would cost a great deal of money to do so and just wasn't worth it. So Andrew transferred the files from the hard drive to my laptop, explaining everything as he was doing so. I found him extremely courteous and efficient and would highly recommend him.
    Client in Worthing, 11 September 2014
    @ Verified By Email
    Overall Score 10
  71. Fixed computer

    Andy is very professional. My computer broke and Andy was able to fix it the same day.
    Client in Littlehampton, 11 September 2014
    @ Verified By Email
    Overall Score 10
  72. Laptop Update

    I have used Andy on several occasions in the past and is always prepared to see me as quickly as possible as I rely on my computer for several products. His attitude is always helpful and he was able to suggest a couple of alternatives to remedy my problem. His costs are very reasonable and the work is always completed quickly and efficiently. Excellent customer service! Would definitely recommend Aranea Creations
    Client in Worthing, 10 September 2014
    @ Verified By Email
    Overall Score 10
  73. Fixed a problem with the video card on my PC

    I have had video recording problems on a new PC for several months and nothing seemed to fix it. Andy came in, looked at my set up and noticed that Windows was not properly recognising the new, specially installed to fix the problem, videocard. Within an hour he had it fixed and I was a happy bunny.
    Client in Worthing, 11 August 2014
    @ Verified By Email
    Overall Score 10
  74. Diagnose and resolve corrupted user profile issue

    Excellent.
    Client in Lancing, 2 August 2014
    @ Verified By Email
    Overall Score 10
  75. Renewing my security

    Andy has done a few jobs on my computer. This last one he did was just after he was in an accident. I think he should have been at hospital, rather than sorting me out. Brilliant dedicated man. Hope he is feeling better now. Would recommend him to anyone.
    Client in Littlehampton, 22 July 2014
    @ Verified By Email
    Overall Score 10
  76. Sorting out various problems, seemed a mountain to me, but not to him.

    This is the second time I have used Andy. Again replied to my request for help immediately. I am so pleased that "I have found him", as I will no longer struggle with pc problems. Thanks again Andy
    Client in Worthing, 17 July 2014
    @ Verified By Email
    Overall Score 10
  77. Set up new laptop....Windows 8.1

    Andy did all the hard work setting up a simplified version Windows 8.1 which even I,a novice on a keyboard could understand. He was a great help in my hour of need.!!!
    Client in Littlehampton, 7 July 2014
    @ Verified By Email
    Overall Score 10
  78. Replacement of hard drive to laptop, installation of laptop/printer

    Absolutely brilliant work from Aranea Creations. This is the 2nd time I have used them and I wouldn't go anywhere else. I can highly recommend this company to anyone with an IT issue.
    Client in Worthing, 4 July 2014
    @ Verified By Email
    Overall Score 10
  79. Diagnosed and resolved corrupted user profile issue.

    Very pleased. As well as the faults being repaired Andrew was very helpful with advice about other aspects to do with computing. Excellent.
    Client in Worthing, 3 July 2014
    @ Verified By Email
    Overall Score 10
  80. Andy provided us with advice regarding our old and failing machine. He then supplied us with a great reconditioned laptop, transferring data from our old machine, setting it up for us and supplying security software.

    This is the third time we have used Andy - previously for virus issues on our old pc and also supplying a laptop for our son. Andy was again professional, knowledgeable and efficient. His advice took into account exactly what we needed and he listened carefully, making sure that he understood our requirements. Andy is patient and extremely good at explaining IT in layman's terms! He really is so helpful and we are delighted with our new laptop and the service that he has provided yet again.
    Client in Worthing, 9 June 2014
    @ Verified By Email
    Overall Score 10
  81. Sorted out rogue files and helped with photo input

    Very happy with the work done, Andrew was courteous and extremely helpful. I will recommend him to my "elderly" friends, when they have a problem.
    Client in Worthing, 29 May 2014
    @ Verified By Email
    Overall Score 10
  82. Renewed anti virus contract; sorted out customer error, backed up files, general maintenance check

    I feel very confident about Andy's knowledge, and his ability to sort out problems, and being available for follow up help if needed, and polite and pleasant with it.
    Client in Worthing, 28 May 2014
    @ Verified By Email
    Overall Score 9.8
  83. Update with new computer

    Andy installed our new computer. He transferred all the relevant information. He was very thorough and professional and did an excellent job. He was very patient and friendly and explained everything so that. I could understand. I would not hesitate to recommend him. Many thanks Andy.
    Client in Pulborough, 20 May 2014
    @ Verified By Email
    Overall Score 10
  84. Computer was looked at home, but had to go back with Andy for all the rubbish to be taken off

    Andy came and to take computer back to the workshop, my grandson had used it, it crashed and he had put a load of rubbish on there. So Andy cleaned it all up now it's fine.
    Client in Worthing, 8 April 2014
    @ Verified By Email
    Overall Score 10
  85. Installation and training on new laptop

    Andy is very knowledgeable and particularly helpful to us older computer users ho need our hands holding. He is patient and friendly and I recommend him. Thank you Andy.
    Client in Worthing, 31 March 2014
    @ Verified By Email
    Overall Score 10
  86. Set up of new laptop and printer

    I was getting a new Windows 8.1 laptop, along with a printer, which I wanted set up. I was upgrading from my old XP laptop so was slightly daunted by a new operating system although also looking forward to a much faster laptop. Having found Aranea Creations via Checkaprofessional, and even before making a firm booking with Andy, he initially recommended different laptop brands to consider and also suggested a better printer than the one I was originally going to buy. On the day of setting it all up, Andy transferred stuff onto the new laptop and did all the necessary new account set ups etc. He showed me the various ways to do things in 8.1 and left me looking forward to using it. I have no hesitation in thoroughly recommending Andy for his professionalism and friendly manner, and will certainly know who to call if I get any kind of computer problem in future.
    Client in Lancing, 30 March 2014
    @ Verified By Email
    Overall Score 10
  87. Loss of internet connection

    On Sunday evening, March 2nd, I contacted Andy to say that I was having problems with my internet connection, both on my computer as well as my tablet, as well as having problems with my CD drive. He came around on the following Tuesday afternoon, and within 30 mins he had everything running perfectly. As always a professional service from Andy
    Client in Worthing, 4 March 2014
    @ Verified By Email
    Overall Score 10
  88. Customise new laptop. Training received on the use thereof

    The new laptop and operating system were both alien to me and my former desktop PC. It was like starting all over again but Andy customised my laptop and put me at ease with straightforward hands-on tuition. Although I still have some leaps ahead of me, Andy has given me confidence and I know that his support is available at the end of the telephone.
    Client in Worthing, 25 February 2014
    @ Verified By Email
    Overall Score 10
  89. Upgrade of my office computer

    Not being a computer 'buff' I felt very reassured by Andy's explanation of how, why and when the works on my computer would take place. Organised over a weekend to keep matters in my office moving was a bonus, and I have no hesitation in recommending Andy.
    Client in Worthing, 24 February 2014
    @ Verified By Email
    Overall Score 10
  90. SET UP OF NEW LAPTOP/PRINTER

    I would recommend this company to anyone. Andy was analytic and professional at all times, he foresaw the issues and immediately took steps to resolve them. He was warm and friendly, and put me at ease. Eleven out of ten for everything!
    Client in Worthing, 21 February 2014
    @ Verified By Email
    Overall Score 10
  91. Dealing with computer shutting down/blue screen

    Andy explained what he was going to do, gave an idea of price and took diagnosing the problem step by step so I wasn't charged for work incorrectly. I felt confident in his ability to sort the problem out, he was friendly and helpful.
    Client in Worthing, 16 February 2014
    @ Verified By Email
    Overall Score 10
  92. Re-installation of operating system

    Andy re-installed our laptop operating system including device drivers and all available service packs, security patches and software within 2 days of phoning him at a reasonable price. He took time to explain everything and was friendly and professional. Would highly recommend
    Client in Worthing, 4 February 2014
    @ Verified By Email
    Overall Score 10
  93. Problems with laptop not starting up

    Fantastic quick service. Andy repaired my daughters laptop the day after he received it, told me exactly what the issue was and checked the system and set up thoroughly to make sure no other issues were lurking. Great job, great price. Highly recommended, and will definitely use again.
    Client in Lancing, 29 January 2014
    @ Verified By Email
    Overall Score 10
  94. Fixed a few nasty bugs

    I have known Andy for a few years now and the service has always been outstanding. Easy going, very well priced and no nerdy computer jargon! Highly recommend! 10/10!
    Client in Worthing, 26 January 2014
    @ Verified By Email
    Overall Score 10
  95. Help after my having a computer failure

    Andy came out to deal with a computer failure and as usual with his expert attention was able to sort things out very efficiently and is always there to help with any problems that may occur ,
    Client in Littlehampton, 25 January 2014
    @ Verified By Email
    Overall Score 10
  96. Setup New Laptop and Help With Other Computer Issues

    I have used Andy on a great number of occasions. Being a small business I need quick and efficient help and Andy never lets me down, he is always cheerful and happy to explain exactly what he is doing. Today he setup my new Windows 8 laptop, installed everything I needed included my Internet and Printer, setup my emails and then upgraded the laptop software to Windows 8.1 and then customised the computer so it looked more like Windows 7, making it easier for me to get working sooner. My laptop needed numerous updates to be installed and while they were installing rather than just sitting there doing nothing Andy helped me with my other computers and even setup equipment to extend my Wi-Fi signal. I can't rate Andy enough and I will always use him.
    Client in Littlehampton, 24 January 2014
    @ Verified By Email
    Overall Score 10
  97. Set up and installation of new laptop, including installation of software and upgrading to windows 8.1. Setup of MS Outlook and emails. Setup of printer. Other general computer advice and issues.

    Andy to the rescue once again. Reliable and efficient. Reassuring to know that I can contact Andy, when I could be spending hours trying to solve some issues. Would thoroughly recommend Aranea Creations.
    Client in Littlehampton, 24 January 2014
    @ Verified By Email
    Overall Score 10
  98. Internet Explorer not working on laptop

    After trying to resolve the problem over the phone, Andy collected the laptop, resolved the problem and returned it promptly. Lots of advice and instructions given on using the free software that had been installed. Great service at a very reasonable price as always - a brilliant checkaprofessional member!
    Client in Worthing, 22 January 2014
    @ Verified By Email
    Overall Score 10
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Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkaprofessional cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that clients ask to see relevant qualifications and documentation from the professionals before accepting their service.
Checkaprofessional cannot be held responsible or liable for the quality of service of any of the listed professionals and services.